Our Goal
The Greater Wheeling Chapter is dedicated to using the association and its partnerships to provide education and benefits to our chapter members, and our student chapter members as they pursue their careers in Information Technology.
Our Chapter will be working with the industry to assist in the overall promotion and direction of Information Technology.
The Greater Wheeling Chapter is dedicated to using the association and its partnerships to provide education and benefits to our chapter members, and our student chapter members as they pursue their careers in Information Technology.
Our Chapter will be working with the industry to assist in the overall promotion and direction of Information Technology.
Membership Information
It is the mission of our Chapter to provide superior leadership and education in Information Technology.
Click Here if you are interested in becoming a member.
This Months Event
Title:
ITIL & Operations of a Global Service Center
Date: Wednesday, July 8th, 2009 5:30pm to 8:30pm
Location: Wheeling Park
Cost: $23 Guest, $18 Members and $10 Students Reservations via email are necessary
Social hour will start at 5:30pm. We will meet on the first floor of the White Palace. The buffet style dinner will start at 6:00pm. The presentations will start approximately at 7:00pm.
Main Speaker: Jacque Rowland - User Services Manager at Orrick, Herrington & Sutcliffe LLP
Topic:
Jacque will present an overview of Orrick's award-winning Service Desk, highlighting adherence to ITIL processes (Incident, Request and Event Management; Knowledge Center Support; Change and Problem Management) and use of KPIs (Key Performance Indicators - or, your choice, statistics and/or metrics!) to deliver industry-beating customer service results and optimal employee satisfaction.
Orrick's Service Desk was one of 13 semi-finalists for the Help Desk Institute's best internal help desk of 2008; was one of 8 finalists for itSMF's Best IT Project of the Year for 2008; and was one of 2 finalists for the International Customer Management Institute's Best Small-to-Medium Size Call Center of the Year for 2008.
Speakers Bio: Jacque Rowden has been part of the evolution of Help Desks for the past 20 years. Managing internal global technical support organizations at Viacom, a dot.com, and several law firms, Jacque has been on the front lines of changes in how we think of support. She is active in industry organizations including HDI, ICMI and itSMF, and has spoken at industry meetings and conferences about eDiscovery, managing IT professionals, certification versus experience, and Small to Medium Help Desk Strategies.
Tech Ed: A quick introduction to ITIL will be presented by Melissa Self before the main presentation.
Speaker's Bio:
Melissa Self currently works as the Application Engineer Lead with an focus on Project Management and Change Management for Orrick's IS&T Department. She has managed projects for several insurance companies and a global supplier of communications products.
Melissa is currently working towards a Masters Degree in Organizational Leadership from Wheeling Jesuit University and has recently finished a Master's Certificate in Project Management from the University of Pittsburgh as well as obtaining ITIL Foundations certification in version 3.
Melissa also is active in the local community by working with North West Virginia Community College and Belmont Technical College.
Date: Wednesday, July 8th, 2009 5:30pm to 8:30pm
Location: Wheeling Park
Cost: $23 Guest, $18 Members and $10 Students Reservations via email are necessary
Social hour will start at 5:30pm. We will meet on the first floor of the White Palace. The buffet style dinner will start at 6:00pm. The presentations will start approximately at 7:00pm.
Main Speaker: Jacque Rowland - User Services Manager at Orrick, Herrington & Sutcliffe LLP
Topic:
Jacque will present an overview of Orrick's award-winning Service Desk, highlighting adherence to ITIL processes (Incident, Request and Event Management; Knowledge Center Support; Change and Problem Management) and use of KPIs (Key Performance Indicators - or, your choice, statistics and/or metrics!) to deliver industry-beating customer service results and optimal employee satisfaction.
Orrick's Service Desk was one of 13 semi-finalists for the Help Desk Institute's best internal help desk of 2008; was one of 8 finalists for itSMF's Best IT Project of the Year for 2008; and was one of 2 finalists for the International Customer Management Institute's Best Small-to-Medium Size Call Center of the Year for 2008.
Speakers Bio: Jacque Rowden has been part of the evolution of Help Desks for the past 20 years. Managing internal global technical support organizations at Viacom, a dot.com, and several law firms, Jacque has been on the front lines of changes in how we think of support. She is active in industry organizations including HDI, ICMI and itSMF, and has spoken at industry meetings and conferences about eDiscovery, managing IT professionals, certification versus experience, and Small to Medium Help Desk Strategies.
Tech Ed: A quick introduction to ITIL will be presented by Melissa Self before the main presentation.
Speaker's Bio:
Melissa Self currently works as the Application Engineer Lead with an focus on Project Management and Change Management for Orrick's IS&T Department. She has managed projects for several insurance companies and a global supplier of communications products.
Melissa is currently working towards a Masters Degree in Organizational Leadership from Wheeling Jesuit University and has recently finished a Master's Certificate in Project Management from the University of Pittsburgh as well as obtaining ITIL Foundations certification in version 3.
Melissa also is active in the local community by working with North West Virginia Community College and Belmont Technical College.